Refund and Returns Policy

Return Process:

1. Eligibility for Returns:
   • Products are eligible for return only if they are unused, unopened, and in their original packaging.
   • Returns must be requested within 7 days from the date of delivery.
   • Returned product should not be used or damaged my the customer
2. How to Request a Return:
   • To initiate a return, please contact us [email protected] with your order number and reason for return.
   • Once your return request is processed, we will send you a Shiprocket return label. You can use this label to ship the product back to us at no additional cost.
3. Return Shipping:
   • Returns will be processed via Shiprocket. We use their network of trusted courier partners to ensure the safest and most reliable delivery.
   • Please ensure the product is properly packed to avoid damage during return shipping. If the item is damaged during return shipping, we may not be able to issue a full refund.

Refund Process:

1. Refund Eligibility:
   • Refunds will only be issued once the returned product is received and inspected.
   • Refunds will be processed to your original payment method. Processing time may vary depending on the payment gateway.
2. Shiprocket Integration:
   • Refunds for orders shipped through Shiprocket will be processed according to Shiprocket’s refund policies, which include inspection of returns and approval from the courier partner.
   • Shiprocket will notify you of any issues with the return shipment (e.g., undelivered items, damaged products, etc.).
3. Refund Timeframe:
   • Refunds may take 10 days from the date we receive the returned item.
   • You will receive a notification once your refund has been processed.

Shipping Policy

Since Shiprocket is now integrated into our system, we offer a streamlined shipping experience with multiple courier options to ensure fast and reliable delivery. Here’s how shipping works on our store:

In case of any shipping delays, Shiprocket will notify you about the status of your delivery. If you encounter any issues with delivery, please contact our support team immediately for assistance.

Order Processing Time:

Orders placed before 11AM will be processed the same day, and orders placed after that will be processed the next business day.

Shipping Methods:

Shiprocket offers a range of shipping options through various courier partners. You can choose the most convenient shipping method at checkout.

Estimated delivery times will depend on the shipping partner selected and the destination.

Shipping Charges:

Shipping charges are calculated based on weight, dimensions, and destination. You will see the exact charges at checkout.

Free shipping may apply on orders above a certain amount—check our website for current promotions.

Tracking Your Order:

Once your order is dispatched, you will receive a tracking link from Shiprocket. You can track the progress of your shipment directly through the link.

Delayed Shipments:In case of any shipping delays, Shiprocket will notify you about the status of your delivery. If you encounter any issues with delivery, please contact our support team immediately for assistance.